WVI Connect Moderator Training · Module 4 of 5 · Decision Making
Taking Action
The moderator decision tree — when to dismiss, when to block, when to escalate, and how to document every decision in the Audit Log.
⚖ Decision TreeDocumentation StandardsLive Flag Practice
The Decision Framework
Three Actions. Every Case.
Every flag in your queue requires one of three moderator decisions. There is no “skip” option and no automatic default. You are the human layer — the platform waits for your call.
✓ Dismiss Flag — Log and Monitor
Use when: First offense, low-to-medium risk score, context is clearly innocent or the participant self-corrected. Dismissing logs the decision and sets a monitoring flag on the conversation — the next incident in this thread receives elevated attention.
🚫 Block This Contact
Use when: The contact relationship itself poses ongoing risk and should not continue. Blocking removes the connection from both parties’ approved network. It is reversible by an admin but creates a permanent audit record of why the block was placed.
📤 Escalate to Senior Staff
Use when: Pattern Alert, Critical severity, grooming indicators, financial exploitation, or any situation where the potential harm exceeds what a single moderator should decide alone. Escalation notifies your Regional Safeguarding Lead with the full case record automatically.
Documentation is not optional. Every action you take is logged automatically — but you must add a brief note explaining your reasoning. “First offense, context low-risk, dismissed” takes 10 seconds. That note is the difference between an auditable decision and an unexplained one.
Practice: The Flag Queue
Below are three flags from today’s queue. Read each one and select the action you would take. The platform will show you the rationale.
Case #RS-2024-4482
Medium Risk
Channel Evasion Attempt — Youth-to-Youth
First offense. Andrei N. (Age 16) asked Valentina (Age 14) to move to WhatsApp. Valentina declined correctly. Both are WVI-verified youth from sanctioned summit contact.
Case #RS-2024-4490
High Risk
Home Address Shared by Youth Participant
Valentina (Age 14) shared her home address in the BR-RO thread with Andrei. Second flag in same thread within 45 minutes of first. Both accounts still active.
Case #RS-2024-4491
⚠ Critical — Pattern Alert
3-Violation Pattern: Channel Evasion + Address + Unvetted Image
Three violations in the same BR-RO thread over 47 minutes. Andrei (Age 16) sent an unvetted image after Valentina shared her address. AI Risk Score: 91/100.
Decision Practice
What Would You Do?
Tap each scenario for the recommended decision and rationale.
Module Quiz
Taking Action
6 questions — pass at 75% to continue.