WVI Connect Moderator Training · Module 5 of 5 · Escalation Protocols
Escalation and Reporting
When to escalate, how to document for incident reporting, the safeguarding reporting chain, and what happens after you escalate.
📤 Escalation ChainIncident DocumentationPost-Escalation Process
The Escalation Chain
What Happens When You Escalate
When you select Escalate in the Flag Queue, the system automatically notifies your Regional Safeguarding Lead with the complete case record — all messages, AI analysis, timestamps, and your moderator notes. You do not need to separately forward anything. What you do need to do is ensure your note clearly explains why you escalated.
1
You escalate with documentation
Select Escalate. Add your note: what the pattern is, why it exceeds single-moderator authority, what action you recommend. The system sends the full case automatically.
2
Regional Safeguarding Lead reviews
Your Regional Safeguarding Lead receives the full case, reviews your recommendation, and decides on the response. Expected acknowledgment time: 4 hours. For Critical cases, this should be immediate.
3
Action taken at regional level
The Regional Lead may contact the national office, involve HR, brief legal, or (in serious cases) notify law enforcement through WVI's established reporting channels. All actions are recorded in the platform audit trail.
4
You are notified of the outcome
The Regional Lead closes the escalation in the system with their determination. You receive a notification and the case moves to Resolved status in your Audit Log.
What a Good Escalation Note Looks Like
Your note does not need to be long. It needs to be specific and actionable.
Example: Good Escalation Note
“Pattern alert: three violations in the BR-RO thread (RS-2024-4482, -4490, -4491) over 47 minutes. Escalating pattern: channel evasion request by Andrei N. (Age 16), followed by home address share by Valentina (Age 14), followed by unvetted image from Andrei. Risk score 91/100. Valentina is 14. Recommend temporary contact block pending safeguarding review and outreach to Valentina’s program coordinator.”
Example: Insufficient Note
“Seems serious. Escalating.”
Case numbers matter. Always reference the specific case IDs in your note. The Regional Lead receives a case summary but your note is the connector between the AI data and your human judgment.
Documentation Practice
Escalation or Not?
Tap each scenario to check whether escalation is warranted and why.
Module Quiz
Escalation and Reporting
6 questions — pass at 75% to continue.